(Prochainement en langue française)
Do you have a question? We have the answers...
Every product page on the website contains a wide range of information to support you on your health journey. On these you will find information on;
All of our teas have unique instructions. Please refer to the Frequently Asked Questions on the product pages of the website.
Selected tea blends contain a small amount of naturally occurring caffeine from tea, however this shouldn't cause a "caffeinated effect" - like coffee for example.
A list of the ingredients in our blends can be found on the product pages of the website.
If you are having trouble at checkout please try the following before emailing us:
We use Visa, Mastercard, ApplePay or PayPal to facilitate our transactions.
Please email us at firstname.lastname@example.org if you have any issues with completing your purchase at our checkout.
In our checkout process you will have selected a disclaimer stating that the address you provided us was correct.
If you have given us the incorrect address then we are unable to send out a replacement tea and you will need to purchase again if you wish to do so.
In order to send our wonderful customers their parcels at the efficient rate we do, our dispatch system is extremely fast so it is impossible to recall packages and make address changes.
If you've provided us the incorrect or old address, we suggest that you notify the occupant of the address you provided us with and hopefully they can help you retrieve your parcel.
If you have ordered the wrong product and it has been processed by our warehouse we are unable to change your order.
However, we will do our best to help - so please either contact the customer service team on live chat or email email@example.com and we will confirm the status of your order.
Please see the Your Tea Shipping Policy
You can track your order here
Please see the Your Tea Refund policy